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GENERAL

I am a budding potter and business owner. While I will try to be clear in communications and prompt with service, please be understanding that most of this is brand new to me. If you have specific concerns please raise them; I will try to make things right.

SHIPPING

If an item is already made, I will attempt to ship it out within 5 business days (M-F) of your order.

If an item is pre-sale, I will be in contact with you about progress and estimated shipment dates.

I attempt to reuse shipping materials as possible while still keeping your items safe in transit. While this is more environmentally friendly it's not always the prettiest. If you are shipping a gift, please let me know so I can take that into consideration when packaging up your shipment.

RETURNS

All sales are final.

That said, pottery brings me joy and I want it to bring you joy as well. If you have questions about specific items you are purchasing, please contact me before finalizing your purchase. Each handmade item is one of a kind; I am happy to answer any questions about each piece.

If an item arrives broken or damaged, or is otherwise incorrect, please take photos of the item and packaging and send with a description of the issue to ladyepottery@gmail.com within 7 days to discuss next steps.

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